backend login issues

  • Unknown's avatar
    katef6b89b17bb5 · Member ·

    I’m the administrative user (Kate) but I’m having issues getting on to the site.

    Site: HTTPS//THIRDCOASTCONTENT.COM.
    Correct account: Unknown

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Please note that your site at thirdcoastcontent.com is using the WordPress.org software and is hosted by GoDaddy. We aren’t able to provide direct support for sites using WordPress.org as this forum is for WordPress.com sites. If you aren’t sure about the differences, please check out this page: WordPress.com vs WordPress.org.

    Please contact your hosting service provider for help with your site. I can see that the regular login page at thirdcoastcontent.com/wp-login.php isn’t working, so it’s likely caused by custom code/settings/plugins on your site.

    If GoDaddy refers you to WordPress support, please post on the WordPress.org community support forum here: https://wordpress.org/support/forums

    Regards

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