backup cancellation

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  miro0802 · Member · Jan 3, 2022 at 8:46 am

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  I would like to cancel the backup service, but the cancellation button doesn’t show up. Could you please help me with this issue?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  fstat · Staff · Jan 3, 2022 at 10:19 am

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  Hi there,

  As you can see from your Billing History page (https://wordpress.com/me/purchases/billing) you already canceled that upgrade back in March of 2020 and you received a refund.

  If you’re using a different backup plugin than Jetpack Backup, then you should contact the plugin author to request a refund.