Being sent in a horrible loop on two factor authentication, NEED HELP FROM HUMAN

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  mlevin1938f39140 · Member · Jul 16, 2026 at 10:06 pm

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  I got a new phone and no longer have access to two factor authentication. I do not have backup codes either. I tried to submit the account recovery forum, but it wouldn’t submit, and just told me to reset my password, despite entering a transaction ID and giving significant details on the issue. I have a paid account, but I cannot speak to a human unless I can log in, and I can’t log in so I can’t speak to a human. In fact, I had to create an entirely new account from a different email address just to be able to post this. I really, really need a human on staff to see this post and help me out.

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  helenjose1 · Staff · Jul 17, 2026 at 2:32 am

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  Hello! We’re here to help and want to get you back into your account as quickly as possible.

  Please let us know the email address of the locked account, and we will follow up with you directly at that address to help you get back in. In the meantime, you can also check our Recover your account guide for reference.
  
  Looking forward to your reply!

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  jackysmith5577 · Member · Jul 17, 2026 at 6:49 am

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  Getting stuck in a two-factor authentication loop is extremely frustrating—especially when you can’t reach a real person for help. The best approach is to try account recovery options, backup codes, or trusted devices, and keep attempting official support channels until you can regain access.

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  jonalynpuyong · Staff · Jul 17, 2026 at 9:18 am

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  Thank you, @jackysmith5577, for taking the time to share your thoughts.

  @mlevin1938f39140, we’ll keep an eye out for your reply with the email address associated with the locked account. Once we have that, we’ll follow up with you directly via email to continue assisting you with regaining access to your account.
  We look forward to hearing from you!

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  mlevin1938f39140 · Member · Jul 17, 2026 at 10:33 am

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  Thank you; my email associated with my account is (email visible only to moderators and staff).

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  cailebeth · Staff · Jul 17, 2026 at 10:46 am

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  Hi @mlevin1938f39140!
  
  I appreciate your patience with this. We’ve sent you an email to the email address linked to the account you’re currently using, so we can further assist you with this. 

  Please ensure you check your spam/ junk folders to see if it’s landed there, and we can continue our conversation in that email thread.

  Thank you!