Billed when account cancelled

  • Unknown's avatar
    imoncommunications · Member ·

    Hi,
    We just received an invoice saying our credit card was charged $99 for our WordPress Site. However, we cancelled our site on July 12, 2018. I have the email from a Rosie M. verifying she was cancelling the subscription. Please let me know if it is truly cancelled and reimburse our credit card for the $99.

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I do not see any charge under the account you are contacting us from since June of 2017. The charge must have come from another account.

    If you aren’t sure about the charge on your bank statement, you can fill out the form at http://wpchrg.com and it will help you find the correct account along with what you were charged for. You an also reach out to billing support there directly.

    Let me know if you have any questions.

    Thanks,

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