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  afewbikes · Member · Aug 3, 2016 at 2:18 pm

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  Log into diabeticbros.com, I have already emailed for assistance a week ago with no response or help provided. I would like a refund for the site as I was not able to log in to cancel the renewal. Please reply. Thank you,

  Clark

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Aug 4, 2016 at 12:43 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  clarkeckel · Member · Aug 4, 2016 at 5:37 pm

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  Thank you for the assistance. Please respond at earliest convenience.

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  staff-doublebassd · Staff · Aug 4, 2016 at 7:14 pm

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  Thanks for the confirmation!

  I can now cancel and refund the domain charge for you. So that we are on the same page, once you decide to cancel your domain, there is no guarantee that you will be able to reacquire it in the future. Someone else could gain access to it.

  If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

  For more information on using the domain elsewhere, please see:

  http://en.support.wordpress.com/domains/domain-management/

  Just wanted to give you a heads up!

  Let me know if you want to proceed with the cancellation.

  Thanks!