billing

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  judigeorgetti · Member · Feb 21, 2017 at 7:45 pm

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  I received an email saying that my renewal was due but I cannot find out if I have automatic renewal or need to pay now via credit card. I went to Purchases and it says there are no outstanding receipts????

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 21, 2017 at 7:48 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Feb 21, 2017 at 11:29 pm

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. Until recently, you were able to renew an upgrade that was under your account, but now only the owner of the upgrade can. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!