Billing

• 

  happyappy670 · Member · May 16, 2019 at 4:27 pm

  • Copy link
  • Add topic to favorites

  Good afternoon,

  I need help cancelling an account with auto renew. This was for New Milford Public Schools. I no longer work there and would like my name off the account and fee refunded. I have tried everywhere to contact billing but can not find a live person to assist

• 

  staartmees · Member · May 16, 2019 at 4:36 pm

  • Copy link

  I tagged this with modlook to get attention from Staff. It’s very important you log in with the account that got charged, otherwise it’s difficult for Staff to trace you.

• 

  staff-doublebassd · Staff · May 16, 2019 at 4:47 pm

  • Copy link

  Hi there,

  What is the site URL? Do you personally still have access to the account because the WordPress.com account you are contacting us from isn’t connected to the upgrades you paid for. We will need verification that you own the upgrades in order to cancel and refund them.

  To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You an also reach out to billing support there directly.

  Let me know if you have any questions.

  Thanks!

• 

  happyappy670 · Member · May 16, 2019 at 4:54 pm

  • Copy link

  happyappy67/Newmilfordps.org or New Milford Public Schools

  I no longer have access to the account, but the email may have been (email visible only to moderators and staff). I can give you the email of the finance director at new milford if that will help?

• 

  staff-doublebassd · Staff · May 16, 2019 at 6:30 pm

  • Copy link

  No worries. If you can find your bank statement of the transaction, you can provide the transaction ID listed on the statement, and that is all I need to cancel and refund the upgrades. However, don’t provide that information here.

  Just let me know if you have it and I will email you for that information. We should probably reach out to the financial director as well just to let them know that we canceled the upgrades on the site.

  Thanks,

• 

  happyappy670 · Member · May 16, 2019 at 8:07 pm

  • Copy link

  I have a screen shot for you, thank you for your help

• 

  staff-blorbo · Staff · May 16, 2019 at 8:53 pm

  • Copy link

  In that case, I recommend reaching out to our Account Recovery team following the steps at https://en.support.wordpress.com/account-recovery/#account-recovery-form

• 

  happyappy670 · Member · May 17, 2019 at 9:12 am

  • Copy link

  Good morning, I don’t have the URL and the automated response keeps telling me to change my password. Is there anyone I can speak to or email with?

• 

  staff-doublebassd · Staff · May 17, 2019 at 4:23 pm

  • Copy link

  Yes, you can reach out to the account recovery team at passwordhelp@wordpress.com

• 

  happyappy670 · Member · May 17, 2019 at 11:59 pm

  • Copy link

  That won’t work, I really just need to cancel the District membership and refund my money? Can anyone help?

• 

  staff-blorbo · Staff · May 18, 2019 at 12:03 am

  • Copy link

  If you reach out to that email address with the billing screenshot that you have, we can either help you gain access to the account, or just cancel and refund it.

  Either way though, we need that screenshot, and since it’s billing information, we can’t have it posted here in the public forums.

  So, please use passwordhelp@wordpress.com to send that to us.

• 

  happyappy670 · Member · May 18, 2019 at 12:41 am

  • Copy link

  Thank you, I have sent the email. I appreciate the help.
  Roberta