billing

• 

  dreadahms56 · Member · Nov 14, 2019 at 8:06 pm

  • Copy link
  • Add topic to favorites

  Do you offer reimbursements? My site has been inactive for a few years now. My last payment made was Oct 2, 2019 ($36.00). Is there a way to be refunded this amount since I have not been using my site for so long?

  The blog I need help with is: (visible only to logged in users)

• 

  justjennifer · Member · Nov 15, 2019 at 5:48 am

  • Copy link

  Hi there, I see you also mentioned in your other thread (now closed) this was for the domain singlesalaryliving.com

  I’ve flagged this thread for Staff assistance. Thanks for your patience while they get back to you.

• 

  kokkieh · Staff · Nov 15, 2019 at 5:57 am

  • Copy link

  Hi there,

  For what site is this? The account you’re using to post here owns no sites, and has never bought any upgrades from us. We don’t even have a credit card on file for this account.

  If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.