billing

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  whatzinn · Member · Dec 30, 2019 at 2:52 pm

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  need to speak with someone

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  staff-zinnia · Staff · Dec 30, 2019 at 4:56 pm

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  Howdy!

  I’ve reviewed the account. There haven’t been any transactions made on it. Please indicate which site you were billed for so we can take a proper look at the refund potential.

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  whatzinn · Member · Dec 30, 2019 at 4:58 pm

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  jeffzinn.com

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  whatzinn · Member · Dec 30, 2019 at 4:59 pm

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  Is there any phone support with WordPress?

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  staff-zinnia · Staff · Dec 30, 2019 at 5:09 pm

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  There is not any phone support for WordPress.com. Our support comes from online channels like this public forum — it’s easier to pass along links or screen shots to help our customers this way.

  Please sign in to the account associated with that site. Write back to me here, from the jeffzinn99 user account.

  A premium plan + domain renewal will be processed in January for that site. I’ve disabled the automatic renewal for now.

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  whatzinn · Member · Dec 30, 2019 at 5:14 pm

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  I rent my domain – jeffzinn.com – from network solutions. Should I be paying you for that?

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  kokkieh · Staff · Jan 2, 2020 at 7:23 am

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  Your domain is registered with Network Solutions, meaning you pay them for the domain registration.

  But you have the domain hosted with us, connected to the WordPress.com site, jeffzinncom.wordpress.com. We charge for this service, so you also need to pay us for a WordPress.com plan to keep the domain connected on our end. That plan belongs to the account that Liz mentioned above.