Billing

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  thekateinthehat · Member · Oct 1, 2022 at 5:06 am

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  I have been billed for the last two years auto-renewal for this account. There is no billing history available that corresponds to these last two years. There is no option to cancel – it says that I am not signed up to a plan (and thus cannot cancel or could de-select auto-renew) but I was still billed for the WordPress and domain name. I want to process a refund.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Oct 1, 2022 at 6:44 am

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  This usually happens when the paid plan was bought by another account of yours.
  To restore access to the account that got billed, you can use the transaction ID at https://en.support.wordpress.com/account-recovery/.
  Also take note of our refund periods, https://wordpress.com/support/refunds/#refund-periods

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  fstat · Staff · Oct 1, 2022 at 8:03 am

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  Hi, what’s the address of the site associated with those charges so I can have a look and further help you?