billing

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  wasilewskiellie · Member · Aug 2, 2026 at 1:40 am

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  Hi, my domain auto‑renewed even though the website was deactivated. I canceled the renewal immediately after noticing it. I’m requesting a refund for the $13 charge since the domain is not in use and the renewal was accidental.

  The blog I need help with is: (visible only to logged in users)

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  rezwan26 · Member · Aug 2, 2026 at 3:04 am

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  This forum doesn’t have access to accounts, billing, or payment records, so anything tied to a charge can’t be handled from here. The WordPress.com support team is the one who can actually pull up the transaction on your account and look into it for you. You can start a chat with them from the Help Center here: https://my.wordpress.com/sites?help-center=home

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  helenjose1 · Staff · Aug 2, 2026 at 4:06 am

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  Hi there,

  Thanks for reaching out!

  As rezwan26 mentioned above, we aren’t able to process billing or refund requests here in the public forums for your privacy and account security.

  To help us look into this for you, please contact us directly through our Help Center. Make sure you’re logged into the account tied to your domain (elcology.com) when submitting the request so we can pull up the transaction right away.

  We’ll be more than happy to check this out and get it sorted for you!