Billing cancellation – Forgotten website/e-mail/login

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  amonsteramongus · Member · Dec 30, 2019 at 8:37 pm

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  Hi there,

  I have been billed for a website I no longer want/use. I can no longer access the e-mail and login information that was originally used to create the website so at this point cannot log in to cancel it. How would I be able to cancel this recurring purchase as I no longer want it but cannot log on the back end to do so?

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  staff-zinnia · Staff · Jan 2, 2020 at 1:58 pm

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  Good Morning –

  No worries. We can help you get this sorted. The account in use here, though, has never made any purchases. Do you know which site you were billed for?

  Otherwise, go to https://wpchrg.wordpress.com/ and use the contact support option from the right hand side of the page. This will put you in touch with our billing team.