Billing Enquiry

• 

  autopiaau · Member · Jan 7, 2019 at 12:20 am

  • Copy link
  • Add topic to favorites

  Hi there, how do I get in contact with someone at WordPress to ask about a specific billing transaction history?

• 

  staff-zinnia · Staff · Jan 7, 2019 at 6:28 pm

  • Copy link

  Hi –

  I can help you with that. Looking at the account you’ve used here, I can see that there aren’t any charges or renewals on this one.

  Can you tell me which site is involved? We will need to get you signed in to the same account where the charge occurred.

• 

  autopiaau · Member · Jan 10, 2019 at 12:36 am

  • Copy link

  Hi,

  The credit card charge is on my manager’s card which is used for different sites. Unfortunately, we’ve looked through everything and can’t locate the invoice or which site the transaction is from. We just have the transaction details below:

  11 Dec 2018 WordPress $123.60 [redacted]

  If you could shed some light that would be great.

  Thanks!

• 

  fstat · Staff · Jan 10, 2019 at 8:14 am

  • Copy link

  Hi there,

  This charge is associated with the renewal of ceoblog.smartgroup.com.au. The owner of that account is robinsmithss. So if you want to manage that site you need to log in to that account.

  If you cannot access that account, please read our Account Recovery guide:

  Recover Your Account

• 

  neurocongreso · Member · Jan 10, 2019 at 9:21 am

  • Copy link

  Good morning,

  We would appreciate it very much if you could send us a bill of the Purchase of the Premium Plan.

  Thank you

• 

  fstat · Staff · Jan 10, 2019 at 1:03 pm

  • Copy link

  To get a copy of the receipt you’ll need to log in to that account and go to the Billing History:

  https://wordpress.com/me/purchases/billing

  If you don’t have access to that account, please use the Account Recovery form (https://wordpress.com/wp-login.php?action=recovery) and send us the transaction ID associated with that recent charge.

  Here’s how to retrieve that transaction ID:

  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  Please DO NOT post any transaction details in this public forum. Use the Account Recovery form I linked above.