Billing help

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  thekneeslean · Member · Jul 18, 2018 at 10:53 pm

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  i did this website (wellhomefengshui.com) for my father’s business is year 2014, and the site is not used for several years already, however I am being charged with USD99 to my credit card each year. I desperately need help with canceling and refund please!
  I think the user id is wellhome but it seems like there is an error and i cant log in at all. I did not renew the domain name with godaddy since 2015. however unfortunately there is an auto renewal for wordpress and I have been paying unnecessarily since.
  On my american express credit card bill there is a REFERENCE NUMBER:
  (redacted)
  I tried all means to trace back to the website or userid but to no avail.
  Desperately needing urgent help please.

  The blog I need help with is: (visible only to logged in users)

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  thekneeslean · Member · Jul 18, 2018 at 11:15 pm

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  was desperate trying to get help and i didnt know i was posting to forum, could some one help to remove sensitive info with regards to billing reference number please! thanks!

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  gemmacevans · Member · Jul 19, 2018 at 9:39 am

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  Hi thekneeslean,

  I’ve removed the personal information you shared here as these forums are a public place.

  I see you have already contacted us about the $99 charge. Our payments team are looking into this and will follow up with you by email as soon as they can — the email will be sent to the address on your Account Settings page and they’ll be happy to answer your questions there.

  Thanks!