Billing Info for Account that no longer exists

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  mommysayz · Member · Aug 16, 2023 at 6:30 pm

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  How can I cancel a payment from my credit card on an account I no longer have access to?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  fstat · Staff · Aug 17, 2023 at 1:41 pm

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  Hi there,

  I’m sorry to hear that you’re having trouble accessing your account, but no worries – I’m here to help. To resolve the payment issue, it’s essential that we first help you recover access to your account.

  Please follow our Account Recovery guide through this link: https://wordpress.com/support/account-recovery/. This guide provides step-by-step instructions on how to recover access to your account, even if you’ve lost your password or no longer have access to your email.

  Once you’ve regained access to your account, you will be able to manage your purchases and cancel the ones you don’t want.

  Please let us know if you run into any issues while following the Account Recovery guide or if you need further assistance.