Billing information

• 

  marketingbcdvideo · Member · Oct 5, 2022 at 8:15 pm

  • Copy link
  • Add topic to favorites

  Hello, I am reaching out because we were charged for our WPForms statement but I cannot find the receipt and nothing was emailed to me. I can log in to our site on the backend, but when I use my regular credentials to login to wordpress.com it doesn’t work and I had to login with our backup account, so when I look at purchases on this account it doesn’t show anything. Can someone help me please?

  Thank you!
  Kelly Ann Christensen

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  supernovia · Staff · Oct 5, 2022 at 9:23 pm

  • Copy link

  Hi Kelly Ann! We’re not affiliated closely enough with WPForms to be able to help much, but we can get you their contact page:
  https://wpforms.com/contact/

  Can you reach out there?

  Also, I’m guessing the site you’re working on is different from bcdvideo.wordpress.com. These forums are for free sites hosted here, like that one. There is another set of forums for the free WordPress software:
  https://wordpress.org/support/forums/

  This summary explains the difference between the free WordPress software and our managed hosting at WordPress.com. Let us know if you have any questions about our services!