Billing issue
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I got billed more than my upgrade liked more than the $20 upgrade and no billing history under that tab. I want to know why. There are four administrators and we agreed to add the extra GBs but $40 got billed to the credit card instead of the $20
The blog I need help with is: (visible only to logged in users)
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_ Notify me of followup posts via e-mailExactly which username account registered the blog?
Exactly which username account(s) purchased the upgrade in question for the blog in question?
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Johnwesleyadams is the account user name that got billed. The blog link is above in my post..ourvirtualmeeting.wordpress.com..and I have screen shots and the original email showing the account billing, credit card info, etc we got sent. Although I do not want to post that on a community forum. I believe it a a “no-reply” email. I will check
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Thanks for providing the additional information for Staff. Your support options are explained here http://en.support.wordpress.com/help-support-options/ Be aware that using only one means of contact with Staff per issue is what’s recommended. Staff deal with all issues in threads, email tickets and reports in chronological order. Multiple contacts simply moves the date stamps further ahead in time and that means it takes longer to get help.
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The “contact for questions regarding this billing” led me to this forum
Sorry about that. Do know that there is a sole owner of every WordPress.com blog and it is the person with the WordPress.COM username account who registered the blog under that username account and associated email address. If the blog`s owner ie. that specific username account has purchased upgrades for the blog then they can use the support link to contact Staff directly on any support issue.
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Contact name is John Adams (email visible only to moderators and staff). He set it up we are 4 administrators to the account. The receipt ID number is 7332589 and there is a pay pal ref number I can provide. I sit as secretary for this group and therefore am making contact on behalf of our group. If your “staff” wants to contact John Adams directly I have provided all the necessary information and they can do so just like they did today with a receipt for a bill of $40 for a 10 GB upgrade we got in September. We just want a resolution and/or explanation as to why:
1) the bill is $40
2) billing history shows ” no receipts”
3) the upgrade itself shows on the receipt as $20 for 10GB
4) what is the additional $20 for “chargeback”
Since John Adams administrator and “sole owner” as you put it has NOT contacted you then there should be no problem with too many requests and being set back by the date stamp.
Contact him again or me it doesn’t matter. we are all discussing it through email and text right now. -
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Thank you, actually it appears we have resolved this issue on our end. We see in our books that we were originally billed and it didn’t go through the account so we got charged back a $20 penalty. Our fault. Treasurer found it. Thanks again. I will mark this issue resolved.
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Ive been billed $99 through my pay pal account. Ive only set up about a month ago and havent used WordPress yet… I have not given permission to anyone to take this money and would like a refund?
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@allisonkaye2013
No one can bill you for anything unless you provide your financial information. Please see:
Dashboard > Store > My Upgrades
Dashboard > Store > Billing HistoryProvided you are logged in under the same username account that purchased the upgrades, you can request a refund from your dashboard > Store > My Upgrades
There is also where you can click the “disable auto-renew” link.WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received.If you wish to contact WordPress.COM Staff about the charges you see on your WordPress.COM account statement, please use this form (which works even when the main contact form is closed):
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Hi cinda89406,
I’m glad you were able to resolve this — if there’s anything more I can do to help, please let me know.
@allisonkaye2013 — I see another Happiness Engineer canceled this for you and issued a full refund. If you have any other questions please contact us directly and we can continue helping you with this. :)
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