Billing issue

claytonallen92 · Member · May 3, 2017 at 2:46 am
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Hi I accidentally deleted my domain mapping that I already paid for- it was valid until October 2017. Can someone please add it back? Thanks!
timethief · Member · May 3, 2017 at 2:56 am
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What is the URL of the domain?
What is the underlying .wordpress.COM URL that was being mapped from to that domain URL?
Which username account purchased the upgrade and when was it purchased?
When was is cancelled?

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kokkieh · Staff · May 3, 2017 at 8:36 am
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Hi there,

I can restore your domain mapping upgrade, but I see you also deleted the site, claytonballen.wordpress.com, to which it was connected.

I see you have one other site in your account, http://claytonballencom.wordpress.com. Should I move the mapping over to that site for you, or do you want to use it on a different site? If on a different site, please go ahead and create that site first, then let me know the address and I can connect it to the domain mapping upgrade when I restore it.
claytonallen92 · Member · May 3, 2017 at 11:03 am
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Hi Kokkieh,

I have created a new site cballenblog.wordpress.com, if you could please move the mapping over to that site it would be greatly appreciated!

Thanks so much!!
kokkieh · Staff · May 3, 2017 at 12:18 pm
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Okay, I’ve moved the mapping over to the active site in your account. Your site should appear at the domain immediately, though you might need to clear your browser cache before it will work for you.

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