Billing Issue

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  fruitfulfeminism · Member · Nov 20, 2020 at 2:10 pm

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  Hello,

  A year ago, I received a renewal charge of $114 from WordPress. I decided that I did not want to continue my subscription so I logged into my account, changed the plan to free, and took out all of my credit card info. When I log into my account, it says that I am using the free plan (screenshot attached). I got a transaction on my card for $114 today. How is this possible? I was under the impression I had canceled my subscription. Thank you.

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  staartmees · Member · Nov 20, 2020 at 3:20 pm

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  You can check that charge at https://wpchrg.wordpress.com/. You find on the same page a form to contact the billing team.

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  staff-ozmodiar · Staff · Nov 20, 2020 at 7:18 pm

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  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.