Billing Issue

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  bluesolutions25 · Member · Apr 13, 2022 at 12:40 pm

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  I transferred my domain to Wix but I received a bill from yall for bluesolutions.technology?
  Please help me understand that I thought I canceled my plan from you and Wix.com

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Apr 13, 2022 at 1:03 pm

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  Whois info tells me your domain is registered with WordPress.com, https://www.whois.com/whois/bluesolutions.technology, and is hosted by Wix, https://digital.com/best-web-hosting/who-is/#search=bluesolutions.technology

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  fstat · Staff · Apr 13, 2022 at 1:42 pm

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  Hi there,

  As @staartmees correctly mentioned in their reply, that domain is still registered through us, and it’s under a different account than the one you’re currently logged in to.

  The domain has already been configured to point to your Wix site. So if you want to transfer it to Wix and cancel your WordPress.com plan, you’ll have to log in to that other account of yours.

  If you cannot access that other account, please follow our Account Recovery guide:

  https://wordpress.com/support/account-recovery/