Billing issues

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  info7541dd7c4a2 · Member · Nov 17, 2023 at 4:27 am

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  Hi,

  I paid for an upgrade to Premium and see in my bank it has been successfully gone out of my bank to WordPress but not shown in WordPress account as upgraded, nor registering the payment.

  Am I missing a step here?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Nov 17, 2023 at 6:42 am

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  Are you sure you bought the Premium Plan with the account you are logged in to? You can restore access to the account owning that Premium Plan by using the Transaction ID in the Account Recovery Form – https://wordpress.com/support/account-recovery/#account-recovery-form