Billing problem
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Is there a phone number for Word Press support where I can discuss a billing issue? I deleted my domain before it autorenewed, but I did not have an option to request a refund. I would like to speak to somebody directly who can help me with this, but there is no support phone number or direct email I can see.
The blog I need help with is: (visible only to logged in users)
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There is no phone support at WordPress.com. This thread has been tagged to ask a member of staff to check your account.
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Hi there,
Are you speaking of the domain, thewomenswayprogram.com?
Our logs show the renewal for that domain went through on 8 February – you can see the corresponding receipt in your billing history at https://wordpress.com/me/purchases/billing/
But that domain was only cancelled today, a few hours ago.
The renewal period for domains is only 48 hours after purchase or after renewal. We should be able to still process a late refund for you, but you should only cancel a domain if you don’t want to use it any more at all – there’s no guarantee that you’ll be able to use the same domain again somewhere else in future.
If you’re sure you no longer want the domain, let us know and we can process the refund. Else, please let us know if we should restore the domain to your account instead.
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