billing problem

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  sernad0dd7ec4e10 · Member · Apr 23, 2020 at 11:18 am

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  I have closed my account and do not want any kind of subscription renewed nor do I want my credit information saved here. Why am I continuing to be notified?
  Denise Serna

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  staff-zinnia · Staff · Apr 24, 2020 at 12:33 am

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  Hi Denise –

  I’m not sure where these notifications are originating from. In looking at the account you’ve used here, there’s never been a charge or purchase made to it. The charge that you’re referencing must be under a different user account.

  The email notification should say which site you’re getting billed for. Can you share that information with me here?

  Otherwise, use the contact support link on the right hand side of https://wpchrg.wordpress.com/ to reach our billing team directly.