Billing Problem, urgent

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  stcheritage · Member · Jun 3, 2015 at 4:59 pm

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  Hi there!

  I renewed my domain name several days ago, but the bill isn’t showing in the billing history yet. It was a late renewal, and the late fee has shown up under billing, but not the cost of renewal. Does it take a while to show up there? Need to know, as this is a blog run by my employers. Thanks!

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Jun 5, 2015 at 1:50 pm

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  Hi there,

  Sorry about that! Your receipt should include both the late fee and the renewal, with the total amount you paid. I see that the renewal amount is missing from your receipt — I’m checking with our team about that and I’ll let you know as soon as I get an update. :)

  Please let me know if I can do anything more to help in the meantime!

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  stcheritage · Member · Jun 10, 2015 at 3:47 pm

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  Hi again! I really need my bill by tomorrow, could you please send confirmation of my renewal payment? We need confirmation for our credit payments, so I need this receipt ASAP. Thanks!!

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  rachelmcr · Member · Jun 10, 2015 at 4:05 pm

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  Sorry for the delay! I am checking in with our team again to get that receipt for you and will let you know what I find out.

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  rachelmcr · Member · Jun 12, 2015 at 8:46 am

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  Hi there! I just sent you an email with a PDF copy of your complete receipt, including the renewal payment. (That receipt isn’t yet available in your account’s billing history, but I’ll let you know as soon as it is.) I’m sorry again for the delay getting this to you.