billing/refund issues

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  dee6167230817 · Member · Apr 13, 2021 at 12:55 am

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  I was billed $39 on for Jetpack renewal but unable to Cancel for refund

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  staff-mckluskey · Staff · Apr 13, 2021 at 7:28 am

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  Hi there!

  I think you may be logged in to an incorrect account. There are no sites or paid subscriptions under dee6167230817.
  You’ll want to log out and log back in using the correct email address.
  If you’re not sure about your credentials, check out this page and fill out the Account Recovery form to regain access to the account:

  https://wordpress.com/support/account-recovery/.

  Once you’re in the correct account, you’ll be able to manage the purchases from https://wordpress.com/me/purchases/.

  I hope that helps :).