Billing? Renewal? Cancellation??? What the…

  • Unknown's avatar
    foreignobjectblog · Member ·

    This is all very confusing???
    I receive a receipt – WordPress.com Receipt #19811876
    but if I follow the links there is no Purchases, no Credit Card Details, I did NOT received notification of renewal prior to ‘apparent’ Billing – so what is really happening, and no I DO NOT want to renew at this point….
    >>> Your WordPress.com plans and any domains you add to your sites are based on a yearly subscription that renews automatically. You can unsubscribe at any time if you don’t want your subscription to renew. >>>HOW?
    After you subscribe to a plan or add a new domain, we take care of keeping the subscription up-to-date for you. You don’t have to worry about renewing your subscription every year. If your payment information needs updating, we’ll let you know.
    When will I be charged?
    We charge your account one month before the end of the subscription period. This leaves plenty of time to handle any issues that may come up. We’ll let you know if anything goes wrong.
    We’ll remind you by email before charging your account, [WHERE IS THE REMINDER???] so you won’t be caught off-guard. Our reminders include the exact date of the charge, as well as information about changing renewal settings and stopping the subscription.

    The date for the automatic renewal is determined automatically based on the date of the original purchase, and cannot be changed. However, you can choose to renew manually before the auto renewal date. To renew early, visit the Purchases screen less than 90 days before the auto renewal date and click the Renew Now button.

    ↑ Table of Contents ↑
    Changing renewal settings

    Review and manage all your subscriptions in your account settings, under Manage Purchases.

    Your subscription setting and payment method can be changed for each subscription separately. Choose the subscription you wish to manage for more options.

    ↑ Table of Contents ↑
    Canceling unwanted renewals

    Review and manage all your subscriptions in your account settings, under Manage Purchases.

    Your subscription setting and payment method can be changed for each subscription separately. Choose the subscription you wish to manage for more options.
    THERE IS NO OPTION TO DO ANYTHING HERE BUT UPGRADE TO A NEW PLAN – HOW DO I CANCEL????????

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in cancelling and refunding your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from – that is why when you follow the links you not see any subscriptions under your account. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    Let me know if you have any questions.

    Thanks!

  • Unknown's avatar
    foreignobjectblog · Member ·

    Hi there darnelldibbles.

    This IS the account that it links to. Here is the LINK from the email “receipt”:
    https://wordpress.com/purchases

    Are you able to access receipt – WordPress.com Receipt #19811876?

    You say: “To confirm ownership, post in this thread under the username/account that purchased the upgrade.” >> so which one was that????

    This is the one the receipt links to >>> how do I find out ?????

    Is this a for real receipt??? What the shit is happening man????

    Can I send you an attachment??

    Can I speak to a person???

  • staff-doublebassd · Staff ·

    Hi there,

    There has been no history of purchases under the account you are contacting us from.
    What is the domain that you were charged for? I can take a look into what account it is located under so that we can rectify this issue for you. You most likely didn’t get notification of the impending charges because the email it was sent to was not the one under you account.

    Thanks!

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