Blocked Out

jlinteriordesignstudio · Member · Feb 12, 2022 at 1:52 pm
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I tried to change my website address in the settings but now I’ve been locked out of my admin page to try and change the settings back as my website is gone…

Please help me to get back into my website

WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown
staff-blorbo · Staff · Feb 12, 2022 at 7:17 pm
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What is the URL of the site with the problem?

NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/
jlinteriordesignstudio · Member · Feb 12, 2022 at 7:29 pm
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It was http://www.jessicaloves.ie but today I changed it in the settings only to http://www.jlinteriordesignstudio.ie

But it is a .org problem, apologies… so I need to contact my Host?

Thanks so much.
staff-blorbo · Staff · Feb 12, 2022 at 7:36 pm
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Yes, that is a self-hosted WordPress.org site, hosted with Siteground, which we can’t help with here.

To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

With that said, you can fix that by following the steps at https://wordpress.org/support/article/changing-the-site-url/#changing-the-url-directly-in-the-database (you’ll find phpMyAdmin in your Siteground cPanel).
jlinteriordesignstudio · Member · Feb 12, 2022 at 7:44 pm
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Thanks so much for your help.. I just can’t log into my Admin at all… it keeps coming up with this error:

This site can’t be reachedCheck if there is a typo in jlinteriordesignstudio.ie.
If spelling is correct, try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN

It’s so frustrating.. I will keep trying to get an answer from the Hosting Provider..
staff-blorbo · Staff · Feb 12, 2022 at 7:52 pm
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Try the steps at https://wordpress.org/support/article/changing-the-site-url/#changing-the-url-directly-in-the-database

You’ll access phpMyAdmin through you Siteground cPanel, not WordPress.

Once the siteurl and home values are corrected back to the way they were before, you can properly move WordPress following the steps at https://wordpress.org/support/article/moving-wordpress/

If that doesn’t work, you can reach WordPress.org’s support at https://wordpress.org/support/forums/
jlinteriordesignstudio · Member · Feb 12, 2022 at 7:56 pm
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I can’t see how to access php through Siteground… I’ve gone through every tab and option… thanks so much for your help though.
jlinteriordesignstudio · Member · Feb 12, 2022 at 7:57 pm
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I can’t see how to access php through Siteground… I’ve gone through every tab and option… thanks so much for your help though.
staff-blorbo · Staff · Feb 12, 2022 at 8:11 pm
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You should be able to find it by following these steps: https://www.siteground.com/kb/site-tools-vs-cpanel-comparison-access-phpmyadmin/
jlinteriordesignstudio · Member · Feb 12, 2022 at 8:23 pm
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I found it thank you but it is saying I need a database… I should have one as I have an existing website, I’m just trying to change the domain name… it’s so frustrating…
staff-blorbo · Staff · Feb 12, 2022 at 8:30 pm
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Hm, yeah that doesn’t make sense.

Ok, in this case I definitely recommend contacting Siteground’s support: https://www.siteground.com/company#contactus
jlinteriordesignstudio · Member · Feb 12, 2022 at 9:01 pm
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Thanks so much for all your help this evening, the domain is actually with a third party so I need to ask them to point the new domain to the nameservers..!! Hopefully that’s it sorted then!!! Thanks again :)

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