Blocking access to the administration panel

  • Unknown's avatar
    malwinaintensecompl · Member ·

    Hi,

    I have a Client and he gave me access to the WP administration panel via his login and password. I made some changes on his web and about 7 days from the first visit on administration panel I have information that administration panel is blocked, so I can’t write login and password. My Client can use administration panel all the time. I think is about security, but we have a big problem now as I can’t finish my work on his web, so what can we do to unblocked administration panel on his webiste for me?

    We really need that access ASAP :(

    Regards,
    Malwina

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-totoro · Staff ·

    Hi there,

    I do not see any sites under your @malwinaintensecompl WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

    Is it possible you created your site under a different login instead? What is the URL of the site you are needing help with?

    Happy to check in our system so we can take a closer look.

  • The topic ‘Blocking access to the administration panel’ is closed to new replies.