blog control-panel unaccessible

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  robyzante · Member · Oct 24, 2016 at 8:34 am

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  I have a blog from several months: http://www.robertazantedeschi.com, it’s online. Today I entered into my profile as usual, but there was this message: ‘you have not a website yet. Do you want to create a new one?’ (translation from talian). Wher is my blog??? I’m in panic!

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  staff-doublebassd · Staff · Oct 24, 2016 at 3:39 pm

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  Hi there,

  The reason why you do not see the site under your dashboard is because
  robertazantedeschi.com is not under the account/username you are contacting us from, but rather a different account it appears that you created. Do you happen to remember a separate account that you own?

  Let me know, thanks!

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  robyzante · Member · Oct 24, 2016 at 4:38 pm

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  But I have always used this account/username to enter in my dashboard! I have not another account on wordpress.com. Can you explain me what is happening? (Sorry for my english…)

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  staff-doublebassd · Staff · Oct 24, 2016 at 5:56 pm

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  Hi there,

  The site is under the account/usernae robertazantedeschi, not robyzante. Are you not familiar with that account?

  If not, what I can do is e-mail the address associated with the account so that you can check all of your e-mails and see which one receives the message. All you would need to do is respond from that e-mail to verify ownership. Then, I will definitely be able to assist you in regaining access.

  Let me know if you would like me to contact the email under the account

  Thanks!

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  robyzante · Member · Oct 25, 2016 at 3:19 pm

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  Ok, let’s try as you propose.
  But can you tell me what’s the email adress?

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  staff-doublebassd · Staff · Oct 25, 2016 at 4:30 pm

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  I cannot divulge that information, but what I can do is e-mail the address associated with the account so that you can check all of your e-mails and see which one receives the message. All you would need to do is respond from that e-mail to verify ownership. Then, I will definitely be able to assist you in regaining access.

  Let me know if that works.

  Thanks!

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  robyzante · Member · Oct 26, 2016 at 2:03 pm

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  OK! There a news: I was able to enter wit “robertazantedeschi” as username! I have never used this account but now it works….
  Thank you very much for supporting.

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  staff-doublebassd · Staff · Oct 26, 2016 at 6:59 pm

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  Great! Glad that you were able to log in!