Blog did not go out to blog subscribers
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Why didn’t our blog go out to our blog subscribers?
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It looks like you’re using MailChimp for your subscriptions, so I recommend contacting them: https://mailchimp.com/contact/
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Thank you. Is there a reason the e-mail didn’t go out via Word Press? We never had any issues and are not sure if we did something wrong that would affect this in the future.
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WordPress itself does not send subscription emails.
If you were previously using the Jetpack plugin, which allows you to send out subscription emails via WordPress.com’s subscription system, the Jetpack plugin is not currently active on your site.
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We are still having problems with this. How do we turn Jetpack back on? It’s showing that everything is turned on.
But we just realized that we’ve been missing visits/stats/and outgoing/incoming links since July
2, 2019. We can’t seem to figure out how to restore them.Do you have any advice? Should I post this somewhere else?
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So, in this case then, there was a period that Jetpack was not active on your site, and that’s why both the subscription emails didn’t send, and why you’re missing stats from that entire period.
Jetpack both sends the subscription emails and collects stats, so no Jetpack means no subscription emails and no stats.
It should all work fine going forward now that you’ve reconnected Jetpack.
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Thank you. We did not reconnect it though.
Is it showing that it’s working properly now?Do you know if there’s anyway to get the missing data?
Thank you. -
You did reconnect Jetpack, it is working properly on your site now.
Jetpack is what collects the data, and Jetpack was not connected on your site at the time, so there is no missing data to retrieve, it was just never recorded.
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Thank you :(
Sorry for so many questions.
Do you know what could have caused this? Is this common?
Is there something better than Jetpack?
We are newbies. -
Someone with administrator access to the site could have either disconnect Jetpack, or deactivated or deleted the Jetpack plugin, or a plugin update could have failed to complete.
In general, we recommend Jetpack for stats and subscriptions.
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