Blog expires after a year just from purchasing Site Redirect!!

  • Unknown's avatar

    Purchasing Site Redirect for $13 for 1 year made my new WordPress address switch from “Never expires” to “Expiring on 9th Oct 2015” (1 year from today), whereas in your Support page on the Site Redirect feature it shows the new WordPress address to be still “Never expires”. In any case, you don’t expect the new WordPress address to be valid only for a year just because you wanted to redirect traffic from your old blog. When I renamed my blog and before purchasing Site Redirect, it was still “Never expires”. What gives?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    You purchased a site redirect and inputed the URL of your WordPress.com site. So the two listings got conflated into one.

    Where do you actually want your readers to land when they visit hemanthgorur.wordpress.com?

  • Unknown's avatar

    NEW = hemanthgorur.wordpress.com
    OLD = aymaranshadow.wordpress.com

    I wanted OLD to redirect to NEW whenever someone went to OLD. And I have done exactly as WordPress outlines in its support documentation:
    http://en.support.wordpress.com/changing-blog-address/
    http://en.support.wordpress.com/site-redirect/

    I don’t understand what you mean by “the two listings got conflated into one”.

    Now, whether I have OLD (or any other site for that matter) redirect to NEW or not, NEW should “never expire”. But mine does after 1 year, just because I purchased a Site Redirect. Doesn’t make sense.

  • Unknown's avatar

    Thanks for those details! Sorry my explanation was confusing. The site redirect you purchased is going from NEW to NEW. Basically sending people who visit hemanthgorur.wordpress.com to hemanthgorur.wordpress.com. So since both the underlying URL and the redirected URL were the same, the two rows in the table were turned into one in your domains listing.

    Your WordPress.com URL will never expire, even if you have a Site Redirect enabled. It was just a confusion with the way the upgrade was set up.

    The easiest way to fix this is to have you transfer the Site Redirect upgrade to the correct site. Please follow these directions to transfer the upgrade to your old site:

    http://en.support.wordpress.com/my-upgrades/#transferring-upgrades

  • Unknown's avatar

    Okay, I’m not sure how that happened, because I’ve followed the WordPress Site Redirect support documentation to the T. The proof is in the redirect action – OLD is now redirecting to NEW after the purchase (whereas earlier it wasn’t). So, it has applied the redirect to OLD, and somehow, for some reason, has also turned the two rows into one in the domains listing as you mentioned.

    Do you still want me to do the “transfer Site Redirect upgrade” as per your last reply to set right the “expires in 1 year” anomaly?

  • Unknown's avatar

    Oh! No, you’re totally right. I got all turned around when I was sorting this out. :)

    Let me ask our developers to take a look at this.

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