Blog refusing to save draft or publish

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  anistandeven · Member · May 24, 2018 at 11:33 pm

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  Hi I recently invited a collaborator to my blog and having accepted the invitation and created an account she is trying to blog but is told ‘draft saving failed’ and can’t publish posts either. Can anyone help? The invitation was successful and I don’t think it’s related to being a new user, seems more like a blog malfunction.

  The blog I need help with is: (visible only to logged in users)

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  anistandeven · Member · May 24, 2018 at 11:43 pm

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  PS The site on the link isn’t the one in question, just in case it matters (it’s not a new account or blog and I’m not a new wordpress user, I’m just logged into the new author’s account)

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  fstat · Staff · May 25, 2018 at 9:11 am

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  Hi there,

  This looks like an issue with their browser. Please tell them to try the following:

  * Clear their browser’s cache and cookies:

  Solve Common Browser Issues

  * Check that JavaScript is enabled and supported by their browser:

  http://enable-javascript.com/

  * Disable any ad-blocking and security extensions on their browser

  * Log-out and log back into their WordPress.com account.

  * Check that they’re using the latest version of their browser:

  http://www.whatbrowser.org/

  * Try another browser:

  https://browsehappy.com/

  If all of the above doesn’t work or you have more questions, just let me know and I’ll be happy to help!

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  sophielmcadam · Member · May 25, 2018 at 10:49 am

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  Brilliant, we will try that and get back to you if it still doesn’t work. Thanks so much :)

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  supernovia · Staff · May 25, 2018 at 7:54 pm

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  Cheers, @sophielmcadam. Just adding my two cents as well, I’ve occasionally seen this when the internet connection is unstable too. If it’s that, it sometimes just clears up on its own.

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  prismproofreading · Member · May 28, 2018 at 3:47 pm

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  I’m a total newbie. I’m sure the advice you’re giving makes sense to techies, but how about dumbing it down for us grannies? I have been trying to edit my brand new home page, but every time I try to switch to something else, I get the message that my page has unsaved information. I can’t find any way to save. Now what?

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  supernovia · Staff · May 28, 2018 at 10:22 pm

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  Hi @prismproofreading, it sounds like “unsaved information” is a different problem than the “draft saving failed” message @anistandeven was getting.

  Sometimes that just means it hasn’t finished saving, but if you’re getting that error consistently, can you start a new topic here?
  https://en.forums.wordpress.com/?new=1

  That way @anistandeven won’t get a bunch of notifications while we troubleshoot this with you. Cheers :)