BlueHost Plug-in Update Failed

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  rachelecram · Member · Apr 20, 2021 at 3:38 am

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  Hi! I deleted the Bluehost plugin as it was creating an HTTP 500 error on my site right after it updated. I’d like to double-check that my site is still secure and if I need to re-download the plug-in? Thanks

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  staff-mckluskey · Staff · Apr 20, 2021 at 8:11 am

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  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.