Brizy update crash my website

  • Unknown's avatar

    Hello, I have problems with updating new version of Brizy. Actually, when WordPress automatically update new version website has been crashed. I’ve changed several times an old version but WordPress do it automatically. Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
    In this case, WordPress caught an error with one of your plugins, Brizy.
    I need help for [redacted by staff]
    heavy_plus_sign
    thanks

    Site: [redacted by staff].
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar

    Hi there,

    You may want to try disabling Brizy temporarily to see if that helps. If not, please contact the Brizy plugin’s support people so that they can look into the issue for you.

    Your site is using the WordPress.org software and is hosted elsewhere. We can provide direct support for WordPress.com sites only. There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it well: https://en.support.wordpress.com/com-vs-org

    For your site, please contact the plugin support for help. You can also contact your hosting company for assistance (as the site’s files are hosted on their servers). The WordPress.org forums are also a great place for help with the WordPress.org software that you’re using on your site: https://wordpress.org/support/forums

  • Unknown's avatar

    how delete this topic from forum?

  • Unknown's avatar

    Hi there!

    We don’t delete topics from this forum. But we’ve redacted the personal information (your site links) from the original post.

  • Unknown's avatar

    Thanks for support !

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