Bundle cancellation and no refund given as of yet.

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  serendipityesthetics · Member · Sep 13, 2012 at 1:27 pm

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  I canceled my 99.00 bundle upgrade 24 hours after I signed up. I have not heard from anyone, nor have I received my refund. Can someone please help me?
  Blog url: http://serendipityesthetics.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Sep 13, 2012 at 4:37 pm

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  Your bundle included a domain registration.

  If you’d like, I can cancel and refund the rest of the bundle for $73.

  As for the domain, if we cancel the domain, it can take up to several weeks, and we can’t guarantee that your domain will be available to you again once canceled.

  If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it.

  Instead, you can move the domain another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

  Of course, I can cancel and refund everything for $99 if you don’t mind the possibility of losing serendipityskinspa.com.

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  serendipityesthetics · Member · Sep 17, 2012 at 8:04 pm

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  Yes, please cancel the domain registration as well. Please let me know when this has been done.

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  staff-blorbo · Staff · Sep 17, 2012 at 8:15 pm

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  I have canceled and refunded your bundle as requested.

  Please let us know if you need any further assistance!

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  juedbe · Member · Sep 19, 2012 at 11:39 pm

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  Hello,
  Sorry to jump in uninvited, but this is the exact situation I’m in.
  On the 15th of August (just one day after my activation) I requested a cancellation/refund for my WordPress Value Bundle.
  That same day I received a confirmation email from WordPress ((email visible only to moderators and staff)) verifying that:

  The following products contained in the bundle will be removed from your site:
  10GB
  No Ads
  Custom Design
  VideoPress

  And that I would receive a $73 refund while retaining my domain name (juaneb.com)
  It’s now been two months, and I’ve still to receive any type of refund. I tried twice to make contact through that same support email address, but received no response.
  Could you help me, please?

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  timethief · Member · Sep 19, 2012 at 11:41 pm

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  @juedbe
  I flagged this thread for Staff attention.

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  staff-blorbo · Staff · Sep 19, 2012 at 11:49 pm

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  Sorry about that, the refund was never issued. It has left our account now, and depending on your credit card provider, will arrive within 10 days.

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  juedbe · Member · Sep 20, 2012 at 5:05 am

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  Thanks, guys,
  I’ll keep an eye out

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  staff-blorbo · Staff · Sep 20, 2012 at 6:50 pm

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  You’re welcome!