Cache not clearing, CSS changes not appearing

  • Unknown's avatar
    mayamasengi · Member ·

    I have problems with clearing the cache on the website which is making some of the CSS changes not appear. I tried going on the WordPress website myself to clear the cache using the instructions in this link and although it was successful for me, it seems that the cache did not clear itself. I believe I need a WordPress staff to flush out the CDN. I tried to do it on my own, but it did not work for us since we are not able to apply the new CSS changes to the website. I am also not able to access live chat or login to my paid wordpress account so I have made a free account to post this question. I am only able to login to my wordpress admin page and not able to access forums

    The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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