Can I get my money back?
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I just tried to register a domain (favoritfoto.com) but something went wrong with the site and I didn’t get to the last step (I tried three times). However the connection to my bank seems to have been working and now I have paid for the domain three times without getting it… Hope You can help me to get my money back! Best regards from Ann-Sofie Åberg
The blog I need help with is: (visible only to logged in users)
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There are a lot of domain problems being reported right now. I flagged this for staff attention.
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Earlier today we had some technical difficulties with our upgrades systems. For a a short time this morning, anyone who tried to purchase or renew products with us were charged but their items did not end up in their account or get renewed.
We have fixed the issue on our end and have made sure that if you attempted to purchase or renew your upgrade more than once that all additional upgrades have been refunded to you!
We strongly recommend that you log in to your account’s Dashboard and navigate to the Store link and then to My Upgrades to review what items are currently in your account. If there are any items missing you can purchase them through your Dashboard >> Store.
If you attempted to purchase a domain, we do apologize, but you will need to attempt purchasing it again by adding it via Store >> Domains in your blog’s Dashboard.
We sincerely apologize for this confusion and inconvenience. Please let us know if you have any questions!
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