Can not locate my site
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Hello, I hired a website builder in March of this year to assist with my website. This individual did not complete the job, and changed the passwords such that I no longer have access to back-end of my website to make any changes. The site still appears online. When I log into this account, which used to display my website pages, it now says I do not have a website. Is there any way that WordPress Customer Support can locate the account that is now hosting my site?
The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.
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Hi there, our support can’t help with this, as it is not hosted on our services. It does use a free copy of WordPress, however that’s managed directly by you (or your web developer) and we wouldn’t have access to it.
Are you using /wp-admin to log in?
If that isn’t working, your host may be able to help you make backups and use one of these recovery options:
https://wordpress.org/support/article/resetting-your-password/Going forward, you’d want to be sure you’re posting in the correct forums, or you’re welcome to move your site to our services so we can provide direct support:
https://wordpress.com/support/com-vs-org/
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