Can not upload a purchased theme

• 

  natachiadesigns · Member · Sep 23, 2017 at 11:53 pm

  • Copy link
  • Add topic to favorites

  Upload a theme and I get an error message ‘can not upload theme, css style sheets is missing’. I can not find the installable ZIP file

• 

  justjennifer · Member · Sep 24, 2017 at 4:36 am

  • Copy link

  Hi there, without a link to the site you need help with, we won’t be able to give you an accurate reply. Please provide that link.

• 

  gemmacevans · Member · Sep 25, 2017 at 11:18 am

  • Copy link

  Hi natachiadesigns,

  There are no sites owned by the account you are currently logged in to. Can you confirm the URL of the site you are trying to upload a theme to?

  Thanks!

• 

  natachiadesigns · Member · Sep 25, 2017 at 2:50 pm

  • Copy link

  Hi,NatachiaDesigns.com is the WordPress account that I created this weekend.Natachia Laurendine is the name on the account. NatachiaDesigns is the email address attached to the account. [redacted] is the phone number attached to the account.
  I hope this is enough information to find me.

  Thanks for your help,
  Natachia

• 

  themagicrobot · Member · Sep 25, 2017 at 3:04 pm

  • Copy link

  NatachiaDesigns.com is hosted by BlueHost. Staff here can only help with WordPress.com sites. You’ll need to ask for assistance at:
  https://wordpress.org/support/

  WordPress.com vs. WordPress.org

• 

  gemmacevans · Member · Sep 25, 2017 at 4:02 pm

  • Copy link

  Hi Natachia,

  I’ve removed your phone number from this thread as these forums are a public place.

  Thanks for your help @themagicrobot!

• 

  natachiahl · Member · Sep 25, 2017 at 4:05 pm

  • Copy link

  Yes. Thank you for that… I appreciate your help with this matter!!

• 

  gemmacevans · Member · Sep 26, 2017 at 8:51 am

  • Copy link

  You’re welcome!