Can someone please help me?

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  rockwoodnd · Member · Apr 25, 2026 at 12:49 am

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  • Site URL: rockwoodnd.com
  • Exact error: “ERROR: Access from your IP address has been blocked for security reasons. Please contact the administrator.”
  • The All-in-One WP Security plugin appears to be blocking your IP address
  • You need help unblocking your IP or disabling the plugin without wp-admin access

  The blog I need help with is: (visible only to logged in users)

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  james3265166 · Member · Apr 26, 2026 at 4:42 pm

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  Hi there! It sounds like you’re stuck in a bit of a security loop. Since 2FA is active and you don’t have the backup codes, the standard login won’t work.As a fellow forum member, my best advice is to add the tag ‘modlook’ to the sidebar of this thread. This flags the post for the WordPress.com Staff (Happiness Engineers). They are the only ones who can manually verify your identity and disable 2FA.In the meantime, try to find a Transaction ID from any past payment you made for the site (check your email or bank statement for ‘WordPress’ or ‘Automattic’). Having that ready will help the Staff verify you much faster once they reach out via email!

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  staff-greendrift989 · Staff · Apr 26, 2026 at 11:01 pm

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  Hi there,
  
  I checked this for you and the domain rockwoodnd.com is not hosted by WordPress.com, but by HostPapa. You’ll want to contact this host for further assistance in accessing your account.
  
  For more information on the difference between sites hosted by WordPress.com and other places such as HostPapa, please see our guide here: https://wordpress.com/support/com-vs-org/