Can tech support give me a call?
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I’m having a couple problems with my website & would like it if someone from tech support called me.
The site I need help with is http://www.purpleglamcollection.com. It is not hosted by WordPress.com, but it is connected with Jetpack. This site is not linked to my WordPress.com account.
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Hi there,
The site purpleglamcollection.com appears to be a self-hosted WordPress (also called “.org”) site hosted on Hostgator Web Hosting, and not a site hosted on our WordPress.com service.
You can confirm here: https://gwhois.org/purpleglamcollection.com+dns
To clarify, we are not the only providers of WordPress sites, and other hosting companies also happen to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.
You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/
Optionally you can migrate to our hosting so we can provide more direct support, here’s how: https://transferto.wordpress.com/self-hosted-wordpress-org/
We provide support for all sites we host on WordPress.com and would be happy to assist you with taking a look at issues like this. Hope that helps. Please let us know if you have any more questions.
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