Cancel
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I bought a Domain yesterday that I would like to cancel, but now it is showing up as my school project from 4 years ago when I log in. I have no idea what to do, but I want to cancel within the 2 day period to get a full refund.
The blog I need help with is: (visible only to logged in users)
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Hello there,
We need details please.
1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with your actual blog’s name in that URL.
If you are not logged in under the correct username then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
If the log-in information is lost you need to visit https://en.wordpress.com/wp-login.php?action=lostpassword
Read also: Account Recovery https://en.support.wordpress.com/account-recovery/
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Is there a number I can call? I would really like to speak to someone over the phone about this
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There is no phone support and this thread is alrready tagged for Staff who will ask the same questions I asked above. To prevent waste of your time and theirs in back and forth exchange, please provide that information so it is here when Staff read this thread, and they can act immediately on it.
We need details please.
1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it? -
Hi there,
I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. What is the domain URL? To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.
Let me know if you have any questions.
Thanks!
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That’s my problem. I created this domain four years ago for a project and forgot and the site allowed me to create another domain with the same email. That domain is eastcoast2westcoast.net. This is the one I would like to cancel. It is associated with the email for both accounts.
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That’s my problem. I created this domain four years ago for a project and forgot and the site allowed me to create another domain with the same email.
You cannot have two different accounts with the same e-mail, but that is not the issue here. eastcoast2westcoast.net is not hosted here – it is hosted by Bluehost.com. You’ll need get in them in regards to gaining access to the domain:
https://www.bluehost.com/contact-us
Let me know if you have any questions.
Thanks!
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