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  domesticsurvivorblog · Member · Nov 28, 2021 at 8:29 pm

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  Hi. Youve just taken money from my account and i dont know what this is for. I write to cancel all subscriptions and membership so that you will not charge me any more money. What else do i have to do to ensure this request is actioned, if anything

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Nov 29, 2021 at 1:20 am

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  Hi there,

  I do not see any upgrades listed under this account. Is it possible you made your purchase under a different login? Can you please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

  If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you send a direct message to our billing support team, and from there they will reach out to you directly via email.

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  domesticsurvivorblog · Member · Nov 29, 2021 at 6:47 pm

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  I have now filled out your form for a 2nd time. You apparently do not recognise it – according to the 2nd automated response.

  I have no other account or login that i am aware of.

  How do I ensure you do not take anymore money from me?

  And how to i close down my account?

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  staff-doublebassd · Staff · Nov 29, 2021 at 7:03 pm

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  Hi there,

  What was the charge amount? Also, on your bank account, do you see a transaction ID on the statement? If so, don’t post it on this forum. Just let us know and we’ll reach out to get that information from you.

  Thanks!

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  domesticsurvivorblog · Member · Dec 1, 2021 at 12:25 pm

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  Hello. Where do i reply if not on this forum? Is there an email address where I dont have to start this conversation again? Please help. You don’t make it easy !!! Thank you!

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  fstat · Staff · Dec 1, 2021 at 12:56 pm

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  Hi there,

  I see that we’re already helping you via email. Please wait for our support team’s reply there and don’t create additional support requests, as this makes it harder to help you.