cancel

  • Unknown's avatar
    sarah61f7c4d2f3 · Member ·

    Last month I sent a message asking to cancel my subscription. I then got an email asking if I was satisfied with the support, so I obviously assumed it was canceled.
    I was billed again this month and when I tried to cancel myself there was a problem.
    So to be clear, I want to cancel.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there. It looks like there was some question about cancelling your domain, and staff had responded with steps on how to deal with the domain separately, or how to cancel both. You should have received the rating email a few days after that response — so I’m wondering if it was just filtered or lost? And the feedback doesn’t really open the ticket again.

    At this point, our billing team will be reaching out via email about the chargeback, so they can help sort this out.

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