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  • Unknown's avatar
    micheledcaruso · Member ·

    I was just auto charged close to $100 for a domain I cancelled long ago. I can’t seem to find any kind of customer service email or phone number to receive a refund. Thanks!

  • kokkieh · Staff ·

    Hi there,

    What is the domain, please? The account you’re using to post here was created a few hours ago, does not own any sites or upgrades on WordPress.com, and we don’t even have a credit card on file for you that we could have charged.

    There’s also no way you could be charged for a cancelled domain. If you’ve received a charge from us it’s for an active upgrade on a site that still exists.

    If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

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