Cancel

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  lastwriters · Member · May 21, 2019 at 10:37 am

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  Please cancel renewal for wildbaby1966 blog and issue refund to PayPal
  I did not get a renewal notice
  Please advise
  Barbara Mulski

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · May 21, 2019 at 12:00 pm

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  Hi Barbara,

  Please contact us from the WordPress.com account that owns that blog so we can help you with that refund.

  If you can’t access that account, please follow our Account Recovery guide:

  Recover Your Account

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  lastwriters · Member · May 21, 2019 at 10:10 pm

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  Account Recovery
  Please provide the following information so that we can try to help you recover your account. Without proper validating information, we may not be able to help you recover your account. Read more about the process here.

  Please do not use this form for general support questions.

  [removed from public forum]

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  staff-blorbo · Staff · May 21, 2019 at 10:29 pm

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  Please submit that via our account recovery form: https://en.support.wordpress.com/account-recovery/#account-recovery-form

  As the data can be used by anyone to claim ownership of your account, and these are public forums, I have removed it all from your reply.

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  lastwriters · Member · May 28, 2019 at 8:23 am

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  I am the owner of this account
  I have all the billing information in order for you to cancel And refund
  What proof do you need here or via email?
  Seems to be confusion between an old handle of wildbaby1966 and lastwriters
  I am both!
  My PayPal got billed for wildbaby1966
  I have not used either for years
  Please email me
  Barbara

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  kokkieh · Staff · May 28, 2019 at 10:22 am

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  Hi Barbara,

  You are posting here as the account, lastwriters. lastwriters is not the owner of the wildbaby1966.blog domain, and we cannot cancel the domain or refund you for any payments made by that account. We cannot make changes to another account just because you say you own it as well.

  Log out of lastwriters and log in as wildbaby1966 and comment here, and we can help you.

  If you don’t remember your login details for the wildbaby1966, please submit our account recovery form with the required verification so we can help you regain access to the correct account. That is the only way we can help with this.

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  lastwriters · Member · May 28, 2019 at 10:50 am

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  Here is the invoice from PayPal that WordPress billed

  [redacted]

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  kokkieh · Staff · May 28, 2019 at 12:18 pm

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  Once again, as staff-blorbo also asked you above, please do not post sensitive information like that in the public forums. Anyone with an internet connection can see it here, and potentially use it to claim ownership of your account.

  We’ve asked you multiple times in this thread to submit that info via the account recovery form, as that would allow us to verify your info and help you regain access privately via email.

  As you’ve provided a valid transaction ID we’ve refunded the payment. But in order to completely cancel those upgrades you will have to be logged into the correct account.

  Please submit that transaction ID via our account recovery form so we can help you with that.