Cancel

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  livie8893e069c4 · Member · Mar 27, 2021 at 4:15 pm

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  I am trying to cancel my account and when I log in to my account it doesn’t show a subscription. But I just received a email saying that I was going to be billed for the renewal. My account is (email visible only to moderators and staff)

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  staff-totoro · Staff · Mar 28, 2021 at 7:10 pm

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  Hi there,

  I do not see any upgrades under your @livie8893e069c4 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.