Cancel

  • Unknown's avatar
    sanctuarymuchhealing · Member ·

    I want to cancel all my WordPress services. I want to cancel all blogs, and I want to cancel subscription services connected to jewelsaradia.com. Period I was charged yesterday and here is the transaction ID. (redacted by staff). I see there is another charge that is going to hit at the end of the month and I don’t want to pay it. I want to cancel my services. Can some human please call me back? I’ve been spending too much time going through these lists and have found zero solutions. Can someone call me back please at (redacted by staff).

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I checked our records with the transaction ID you provided, but nothing matched. Is it possible you’re paying a different company for WordPress hosting?

    Please enter your charge details on https://wpchrg.wordpress.com to see if something comes up. You can also submit those details to our billing team for further investigation using the form on that page. I recommend doing that so that our billing team can help you locate it on our end if the charges are indeed coming from WordPress.com.

    Feel free to let us know if you have more questions.

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