Cancel a subscription

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  lynnrbissell · Member · Jan 23, 2018 at 10:19 pm

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  I have been charged $26 for a subscription on one of my credit cards. I don’t see that I have a subscription (none listed in the purchases or upgrades screens) and the card that was listed on my account is different. Where do I go to get help on where this charge is coming from?

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  ismaeliea · Member · Jan 23, 2018 at 10:34 pm

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  Hi there!

  Thanks for reaching out. You might want to manage your purchases, as found here, to check your account payments history, and any other transactions within your WordPress.com account.

  You can also check your charges associated with your card, here — and also if that didn’t work, you can then contact WordPress.com Support, here.

  I have provided three links so that you can get this issue solved.

  Cheers!

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  gemmacevans · Member · Jan 24, 2018 at 9:59 am

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  Hi wildmotherwriter,

  There are no recent purchases on the account you are currently logged in to, so I’ve sent an email to the address on your Account Settings page. I’ll follow up with you there for more information.

  Thanks!

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  lynnrbissell · Member · Jan 25, 2018 at 3:20 am

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  Hi Gemma,
  I found the source of the charge. It was another account and I have cancelled it.

  Thanks for your help!

  Lynn

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  gemmacevans · Member · Jan 25, 2018 at 9:27 am

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  Thanks for letting me know. Your email came through and I’ve also replied you there :)

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  jpinnau · Member · Feb 14, 2018 at 4:07 am

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  I do want to cancel my account as i am in the free trial period and am not good at this software, can you help me out before i start getting charged?

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  ismaeliea · Member · Feb 14, 2018 at 4:10 am

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  Hi @jpinnau — Please don’t post in someone else’s thread. You are more than welcome to start a new thread, here — and post your site address, so we can check and help further. Thanks :)

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  justjennifer · Member · Feb 14, 2018 at 6:57 am

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  Hello @jpinnau, as @alissonhz mentioned, please open a new forum thread at https://en.forums.wordpress.com/?new=1 so that Staff and volunteers can give you the attention you need. Make sure to mention your site URL when posting.

  I’ll go ahead and close this now resolved thread.