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  allercyte12 · Member · Sep 16, 2021 at 12:49 am

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  I am trying to get support on WooCommerce add-on that I purchased but when I try to verify the email via WooCommerce, it automatically brings me to wordpress.com. I am not able to generate a verification email in WooCommerce so I can talk to support, I am so confused, please help!

  I don’t have a site linked to this WordPress.com account

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  aisajib · Member · Sep 16, 2021 at 5:35 am

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  Hi there!

  I just checked your WordPress.com account and I can see that the account is now verified. Can you clear your browser cache or use a different browser to log in to WooCommerce.com and see if it works this time? Here’s how to clear your browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

  Once you’re logged in to WooCommerce.com, you can go to https://woocommerce.com/my-account/create-a-ticket/ to create a ticket for the support team for help.

  Let us know if you’re still having trouble logging in to your WooCommerce.com account. If you’re seeing any error messages, please copy the exact message and reply with that so that we can troubleshoot this further.

  While WooCommerce support is provided over at the WooCommerce forum, we’ll be happy to check what’s happening if the issue is related to your WordPress.com account.

  Regards